Refund and Exchange Policy

I do accept exchanges. Contact me within 14 days of delivery. Please ship items back within 30 days of delivery.

I do not accept refunds once the order is placed, but please contact me if you have any problems with your order. I will gladly see to it that any issues you have experienced are resolved and to your satisfaction.

Because of the nature of the products, I cannot except returns for:

  • Customized or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We appreciate your business,

 

Mel from Shenae's Design Studio

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